SMARTCITY TAIPEI

Status：Complete

This project is to build an AI smart semantic database that offers customer services. The database provides consultation services answering questions on senior national health insurance (NHI) subsidies frequently encountered by the Department of Social Welfare and emphasizes the application of customer service voice system. The services in this phase of the project focus on the customer services counseling national health insurance policies on behalf of the department for seniors.

The services offer a smart voice system and the general public can inquire a variety of questions on policies and services regarding the national health insurance policies for seniors through the system of the department. The content of their inquiries is converted into text and archived in the back-end and a variety of questions are compiled as a reference for future use.